Requirements
 
In this role, you and a few other team members will be involved in the day-to-day operation of handling guests across the enquiry, check-in and post-check out stage. Your aim is to leave guest with a good experience upon them ending their stay at Bluebird. It will be a fun and eye-opening experience. At the end of your internship, you will enhance your problem solving, communication and negotiation skills – all of which will serve you well in your next step of your career.
 

Fresh Graduate are welcomed to apply

 

• Candidate must possess at least SPM, STPM, Diploma, Post Graduate Diploma, Bachelor's Degree, any field

• Responsible and demonstrate good EQ when dealing with customer

• Provide polite and professional working attitude

• Good problem solving and critical thinking skill will be a bonus

• Have basic knowledge on Microsoft Excel

• A background in Hotel Management/Mass Comm/Psychology is preferred

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​Responsibility

 

• Ensure accurate and efficient running of check-in/out process via online and offline bookings

• Respond to guest enquiries in a timely and efficient manner

• Manage, record and resolve promptly on guest needs and requests

• Assist with daily reservation process and update guests’ details on revenue sheet in Excel for confirmed bookings

• Liaise with technicians, cleaners or other parties to solve any issues encountered by guests during their stay

• Follow up with guest post check-out to ensure pleasant experience and encourage returning guests

Benefits

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• A bonus allowance ranging from RM100 to 300 will be given on top of the Base Salary depending on few key evaluation criteria: i. ability to work as a team; ii. monthly revenue and occupancy; iii. guest satisfaction.

• Able to Work from home and travelling to site is Not Required

• Flex Friday: Every 2nd Friday of the month is an off-day

• Personalized feedback upon end of internship outlining strength and weaknesses

• Free accommodation provided for interns who are travelling to work in KL from other states (T&C applies)

• Mobile phone Allowance

• Work 5 days per week